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Contact & Support

Need help? Our expert support team is available 24/7 to assist you. Choose the support method that works best for you.

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Multiple ways to reach our team

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Support Tickets

For technical issues, billing questions, or general inquiries. Our team typically responds within 1-2 hours.

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Knowledge Base

Browse our comprehensive guides, tutorials, and documentation for quick answers to common questions.

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Discord Community

Join our Discord server for community support, announcements, and direct chat with our team and other users.

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Frequently Asked Questions

Quick answers to common questions

Getting started is easy! Simply browse our game server or web hosting plans, select the package that fits your needs, and complete the checkout process. Your server will be automatically deployed within seconds, and you'll receive login credentials via email.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various cryptocurrencies. All payments are processed securely through our encrypted payment gateway.

Yes! You can upgrade or downgrade your plan at any time from your client area. Upgrades are processed instantly, and any price difference will be prorated. Downgrades take effect at your next billing cycle to ensure you get the full value of your current plan.

We offer a 7-day money-back guarantee on all new orders. If you're not satisfied with our service for any reason within the first 7 days, contact our support team for a full refund. Refunds are not available for renewals or services that have violated our Terms of Service.

Our support team typically responds to tickets within 1-2 hours, often much faster. For urgent issues, our Discord community offers near-instant responses from both staff and experienced community members. We're available 24/7/365, including holidays.

Yes! All our servers come with enterprise-grade DDoS protection included at no extra cost. Our multi-layered defense system automatically detects and mitigates attacks to keep your server online and protected 24/7.

Yes, there are no long-term contracts or cancellation fees. You can cancel your service at any time from your client area. Your service will remain active until the end of your current billing period, ensuring you get full value for your payment.

We currently offer servers in Germany, Norway, and USA. Each location features premium data centers with high-speed connectivity and low latency. You can select your preferred location during the order process to ensure the best performance for your players.

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